1. OVERVIEW
    This website is operated by Hanna Tools Mexico, S.A. de C.V. Throughout the site, the terms “we”, “us” and “our” refer to Hanna Tools Mexico, S.A. de C.V. We offer this website, including all information and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site or purchasing a multifunctional tool set from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). These Terms apply to all users of the site.

  1. BUSINESS INFORMATION
    Brand Name: Fixeasykit

Company Name: Hanna Tools Mexico, S.A. de C.V.

Registration Number (RFC): HTM230607RI2

Registered Office & Warehouse: Blvd. Aeropuerto No. 849, Plaza Comercial San Martín Loc. 101-F, Sangre de Cristo, León, Guanajuato, 37295, Mexico

Email: support@fixeasykit.com

Telephone: +52 477 881 3328

  1. SHIPPING AND DELIVERY
    We operate a direct-to-consumer model. All products are dispatched directly from our proprietary warehouse in León, Mexico.

Regional Scope: We provide international shipping exclusively to the European region.

Customs and Duties (DDP): For customers within the European Union, orders are shipped on a Delivered Duty Paid (DDP) basis. All applicable import VAT and customs duties are included in the final purchase price at checkout. No additional fees will be collected upon delivery.

Processing & Transit: Orders are typically processed within 1 to 3 business days. Delivery is estimated within 5 to 10 business days following dispatch. Please note that transit times are estimates; while we strive for prompt delivery, actual arrival dates may vary due to customs processing or carrier-specific factors beyond our control.

  1. TRANSFER OF RISK AND OWNERSHIP
    In accordance with the EU Consumer Rights Directive, the risk of loss or damage to the goods remains with Hanna Tools Mexico, S.A. de C.V. until the items are physically received by the consumer or a designated third party. Ownership is transferred upon successful delivery to the destination address provided during checkout.
  2. RIGHT OF WITHDRAWAL (14-DAY RETURN POLICY)
    For customers located within the European Economic Area (EEA), you possess a statutory right to withdraw from your purchase within 14 days of receiving the goods without providing a reason.

To exercise this right, please contact us at support@fixeasykit.com. Products must be returned in their original condition and packaging. Please note that the consumer is responsible for the direct cost of returning the goods unless the item is defective.

  1. DEFECTIVE OR DAMAGED GOODS
    We maintain rigorous quality control standards. If you receive an item with functional irregularities:

Contact support@fixeasykit.com immediately with photographic evidence of the defect and packaging.

Upon verification, we will arrange for a full refund or a replacement shipment at no additional cost.

Note: We reserve the right to request the return of the item for inspection at our discretion prior to issuing a final resolution.

  1. PAYMENT SECURITY & BILLING
    Payment Processing: All transactions are processed through secure, PCI-DSS compliant third-party payment gateways (including Stripe). We do not store or have access to your full credit card details.

Enhanced Security: We utilize industry-standard 3D Secure authentication where available to enhance transaction security and prevent unauthorised use.

Accuracy: You agree to provide current and accurate purchase information. We reserve the right to refuse or cancel orders that appear to be fraudulent or in breach of our internal risk parameters.

  1. LIMITATION OF LIABILITY
    Hanna Tools Mexico, S.A. de C.V. shall not be liable for any indirect or consequential damages arising from the use of our products. Our total liability for any claim shall not exceed the total price paid for the items in question.
  2. GOVERNING LAW
    These Terms of Service shall be governed by and construed in accordance with the laws of Mexico, while respecting the mandatory consumer protection regulations applicable in the customer’s country of residence within the European Union.
  3. CONTACT INFORMATION
    Questions regarding these Terms should be directed to:
    Email: support@fixeasykit.com
    Response Time: We aim to respond to all enquiries within 24 hours during standard business days.