1. Orders & Payments
    Which payment methods are accepted on Fixeasykit?
    We provide a variety of reliable payment options to ensure a seamless checkout experience. We accept major credit and debit cards, including Visa, Mastercard, and American Express. Furthermore, we support mobile payment solutions such as Apple Pay and Google Pay, alongside recognised digital wallets for your convenience.

Is my transaction processed in a stable environment?
Your payment data is handled through secure SSL encryption and strictly adheres to PCI-DSS (Payment Card Industry Data Security Standard) requirements. We maintain rigorous international standards to ensure the integrity and confidentiality of your financial information. Fixeasykit does not store your full credit card details on our servers; all transactions are processed via our certified payment gateway.

  1. Shipping & Logistics
    Which regions do you serve and which carriers are used?
    Fixeasykit primarily serves customers across the European region. To ensure efficient transit, we collaborate with premier global logistics providers, including DHL, FedEx, and UPS Priority services. All orders are dispatched from our dedicated logistics hubs under our direct professional oversight to ensure supply chain integrity.

Customs, Duties & Taxes (DDP)
For our European customers, all orders are shipped on a Delivered Duty Paid (DDP) basis. This means the final price at checkout is inclusive of all applicable import duties, VAT, and local taxes. You will not be required to pay any additional fees upon the arrival of your parcel.

What are the expected delivery timelines?

Order Processing: Typically requires 1 to 3 business days.

Transit Time: Once dispatched, delivery to European destinations is expected within 5 to 10 business days.
Please note that these timeframes are estimates based on standard transit conditions and our internal logistics performance.

How can I track the progress of my order?
Automated status updates will be sent to your registered email address at key intervals. These notifications contain a tracking number and a direct link to monitor your parcel’s journey in real-time until final local distribution.

  1. Returns & Consumer Rights
    What is the return policy for European customers?
    In accordance with the EU Consumer Rights Directive, customers within the EU and EEA have the “Right of Withdrawal”, allowing for a 14-day window from the date of physical receipt to request a return for any reason. Please note that the customer is responsible for the direct cost of returning the goods to our specified return centre, unless the item is found to be defective.

How do I report a damaged or defective item?
If the item received is impaired or does not meet our quality standards, please contact our support team immediately. Upon receipt of photographic or video evidence verifying the condition of the goods, we will process a replacement or a full refund. While we strive for hassle-free resolutions, we reserve the right to request a physical return for technical inspection or to limit claims to prevent system abuse.

When will I receive my refund?
Once a refund is approved, it will be credited back to your original payment method within 5 to 10 business days, depending on your financial institution’s processing times.

  1. Contact Information
    Brand: Fixeasykit

Company Name: Hanna Tools Mexico, S.A. de C.V.

Registration Number (RFC): HTM230607RI2

Official Registration: N-2023047501

Email: support@fixeasykit.com

Telephone: +52 477 881 3328

Registered Address: Blvd. Aeropuerto No. 849, Plaza Comercial San Martín Loc. 101-F, Sangre de Cristo, León, Guanajuato, 37295, Mexico