This Shipping & Delivery Policy outlines the terms and conditions regarding the transit and receipt of goods purchased via www.fixeasykit.com. We are committed to providing a reliable, transparent, and efficient delivery service to our valued customers throughout Europe.

  1. Dispatch and Logistics
    All orders are fulfilled and dispatched directly from our central facility located at:
    Blvd. Aeropuerto No. 849, Plaza Comercial San Martín Loc. 101-F, Sangre de Cristo, León, Guanajuato, 37295, Mexico.

We maintain comprehensive control over our entire inventory and logistics chain. By managing our own warehousing and fulfillment, we ensure that high standards of quality control and packaging are upheld from the moment an order is placed until it reaches its final destination. This internal management ensures that we do not operate under a dropshipping model.

  1. Delivery Carriers and Customs (DDP)
    To ensure efficient transit to Europe, we collaborate with premier global logistics partners, including DHL, FedEx, and UPS (Priority Services).

Delivered Duty Paid (DDP): For all orders shipped to the European Union and the United Kingdom, we operate on a DDP basis. This means that all applicable import duties, taxes (VAT), and customs clearance fees are included in the purchase price at checkout. Customers will not be required to pay any additional fees to the carrier or customs authorities upon delivery.

  1. Processing and Transit Times
    We strive to process and deliver all orders within the following estimated timelines:

Order Processing: 1 to 3 business days. During this period, orders are prepared, inspected for quality, and securely packaged for international transit.

Estimated Delivery: 7 to 10 business days following dispatch.

Please note that while we make every effort to meet these timeframes, they are estimates based on standard operational conditions.

  1. Real-Time Shipment Tracking
    To provide full visibility, our automated notification system will send updates to the email address provided at checkout at the following milestones:

Confirmation of order dispatch with a unique tracking reference.

Arrival at the major regional logistics hub in Europe.

Commencement of local delivery to the final destination.

Customers can monitor their shipment’s progress in real-time via the respective carrier’s official portal.

  1. Delivery Discrepancies and Money-Back Guarantee
    In the event that a shipment exceeds the standard estimated delivery window, Hanna Tools Mexico, S.A. de C.V. will initiate a formal investigation with the designated carrier.

30-Day Delivery Guarantee: If your order has not been successfully delivered within 30 business days from the date of dispatch, we will provide an immediate resolution, regardless of the investigation status. You may choose between:

A full reimbursement of the total purchase price; or

A complimentary re-shipment of the ordered items via expedited service.

  1. Contact Information
    For any enquiries regarding your shipment, please contact our support team:

Entity: Hanna Tools Mexico, S.A. de C.V.

Registration No: N-2023047501 HTM230607RI2

Email: support@fixeasykit.com

Telephone: +52 477 881 3328

Address: Blvd. Aeropuerto No. 849, Plaza Comercial San Martín Loc. 101-F, Sangre de Cristo, León, Guanajuato, 37295, Mexico